To our members across New Mexico, we know the recent flooding has brought about overwhelming grief, loss, stress, uncertainty, and disruption. Please keep in mind—your AllOne Health Assistance Program is here to support you. From emotional counseling and stress management to valuable resources and referrals, we’re here for you and your family.
Your AllOne Health Assistance Program can help with:
1. Confidential Counseling & Crisis Support.
Members can access no-cost, confidential counseling for trauma, stress, anxiety, grief, and any other concerns or coping challenges in the aftermath of this tragedy. The Assistance Program also provides referrals for specialized help: financial advisors, legal aid, childcare, eldercare, and more.
2. Emergency Referrals & Basic Needs Assistance
Our team of professionals can provide referrals and resources for local shelters, food, clothing, temporary pet boarding, and financial support during displacement or crisis.
3. FEMA Disaster Assistance
Following a federal disaster declaration (if issued for New Mexico), FEMA can assist with housing, debris removal, temporary rental aid, and other recovery grants. To apply or learn about eligibility:
- Visit DisasterAssistance.gov or download the FEMA App
- Call the FEMA Helpline: 1-800-621-3362
4. New Mexico State Resources
- New Mexico Department of Homeland Security & Emergency Management (NMDHSEM): Coordinates statewide recovery efforts and shelter locations. Visit: https://www.nmdhsem.org
- New Mexico 211: Call 211or visit https://www.211.org for help with shelter, food, and other local services.
5. New Mexico Legal Aid Hotline
If you need help replacing legal documents, handling landlord/tenant issues, insurance disputes, or FEMA appeals:
- Visit New Mexico Legal Aid or call 1-833-545-4357
6. Red Cross & Local Community Resources
The American Red Cross provides:
- Emergency shelters & feeding stations
- Disaster mental health services
- Family reunification assistance
- Cleanup kits & supplies
Find your local chapter at: https://www.redcross.org or call 1-800-733-2767
Other local nonprofits and volunteer groups may also help with:
- Search & rescue efforts
- Cleanup and rebuilding
- Supplies & donations
Emergency Resource Links
| Resources | Contact |
| FEMA Disaster Assistance | 1-800-621-3362 or DisasterAssistance.gov |
| New Mexico 211 | Dial 211 |
| New Mexico Legal Aid | 1-833-545-4357 or newmexicolegalaid.org |
| American Red Cross | 1-800-733-2767 or redcross.org |
Steps to Take
- Reach out to your AllOne Health Assistance Program for emotional & mental health support and emergency resource referrals.
- Apply with FEMA if your county is part of the disaster declaration.
- Contact New Mexico 211 for immediate needs (housing, food, repairs).
- Seek legal aid if needed via New Mexico Legal Aid.
- Tap into local charitable support, such as Red Cross shelters and volunteer relief groups.
Your Assistance Program is here to help 24/7/365. Services are free, confidential, and available to you and your family members by phone or online. To learn more, contact Member Support.
