Member Experience

We make accessing care simple, fast and effective.

Our EAP prioritizes member experience and improves access to care. We combine all the benefits of digital mental health and traditional counseling to bring fast, effective, high-quality care for all.

Request Support Anytime & Receive Care Your Way

with convenient options for mental health support.

24/7 Requests

By Phone or Online Member Portal with Live Chat

In-the-Moment Counseling Support

Instantly Connect to an EAP Clinician by Phone

Video Counseling

Schedule a Video Session

Telephonic Sessions

Schedule a Telephonic Session

In-Person Sessions

Meet with a Local EAP Clinician

Text & Chat Options

Available through the Member Portal

Our Member Portal provides instant access to mental health support and personal tools.

Confidential 24/7 Support

Live Chat, Phone and Online Requests

Progressive Web App for Mobile Access

Online Financial Wellness Center

Thousands of Articles, Podcasts, Well-Being Resources

Self-led iCBT Module

Discount Marketplace

Nationwide Provider Resource Locators

Our Personalized Approach

We connect you with personalized care that works for your specific needs.

Provider Matching
Based on location, preferences and expertise

In-the-Moment Support
For urgent mental health needs

Counseling Sessions
Options for virtual, video, in-person, telephonic and text

Coaching
With certified coaches for life goals and healthy living

100% Follow-Up
Based on your communication preferences, we follow-up to ensure you’re satisfied and supported

Trusted Security and Confidentiality
Because your mental health is your business