Member Experience

We make accessing care simple, fast and effective.

Our EAP prioritizes member experience and improves access to care. We combine all the benefits of digital mental health and traditional counseling to bring fast, effective, high-quality care for all.

Request Support Anytime & Receive Care Your Way

with convenient options for mental health support.
24/7 Requests

By Phone or Online Member Portal with Live Chat

In-the-Moment Counseling Support
Instantly Connect to an EAP Clinician by Phone
Video Counseling
Schedule a Video Session
Telephonic Sessions
Schedule a Telephonic Session
In-Person Sessions
Meet with a Local EAP Clinician
Text & Chat Options

Available through the Member Portal

Our Member Portal provides instant access to mental health support and personal tools.

  • Confidential 24/7 Support
  • Live Chat, Phone and Online Requests
  • Progressive Web App for Mobile Access
  • Online Financial Wellness Center
  • Thousands of Articles, Podcasts, Well-Being Resources
  • Self-led iCBT Module
  • Discount Marketplace
  • Nationwide Provider Resource Locators

Our Personalized Approach

We connect you with personalized care that works for your specific needs.

Provider Matching
Based on location, preferences and expertise

In-the-Moment Support
For urgent mental health needs

Counseling Sessions
Options for virtual, video, in-person, telephonic and text

With certified coaches for life goals and healthy living

100% Follow-Up
Based on your communication preferences, we follow-up to ensure you’re satisfied and supported

Trusted Security and Confidentiality
Because your mental health is your business

Privacy is protected.

All contact is confidential, HIPAA-compliant, and secure.

A-LIGN ISO 27701 Certified
A-LIGN ISO 27701 Certified
USFCR Verified Vendor