Crisis Management
Preparedness – Response – Recovery
We help organizations prepare to respond when it
We specialize in providing tailored crisis management services across a wide range of industries, including energy, natural resources, transportation, aviation, higher education, hospitality, international finance, manufacturing, and government sectors.
Expertise and Services
Our services are delivered by AllOne Crisis Management, formerly known as FEI Behavioral Health, an organization known for setting the standard in aviation crisis management. Our team has over 25 years of first-hand experience in helping organizations respond to man-made and natural disasters. Our services include:
24/7 Emergency Inquiry Center
We help organizations ensure seamless communication by providing access to an Emergency Inquiry Center, staffed by real human beings who are trained to manage high call volume and provide timely information, support, and resources
Emergency Preparedness Planning
Our first step is to consult with our clients, discussing any existing plans, potential risks, response teams, and family assistance plans. We use this information to create a new Emergency Response Plan (ERP). If we see gaps in resources or training, we address them.
Crisis Communication
Our team supports messaging and outreach for both internal and external stakeholders, helping organizations communicate effectively and proactively in a crisis. We can also provide leadership media training, social media monitoring, coordinate broadcast communications, and provide additional consultation when needed.
Drills, Training, and Exercises
We help organizations facilitate training, drills, tabletop exercises, and annual exercises to make sure everyone knows what to do in a crisis. We tailor our services for different industries and have extensive experience serving aviation, transportation, hospitality, higher education, corporations, and government industries.
Humanitarian Support Services
Following a mass casualty incident, we can establish a Family Assistance Center (FAC) to support bereaved families, friends, and survivors and provide mental health services. We also deploy trauma professionals worldwide to provide psychological first aid to survivors and victim families. These specialists can also help with recovery operations by providing updated information and securing transportation, lodging, or assisting with next-of-kin notifications.
Family Reunification & Survivor Support
Following a large-scale event, we can quickly assist with the setup of an on-site Survivor/Family Reunification Center, which often collaborates with our Emergency Inquiry Center to help with communicating and accounting for people.
Business Continuity and Incident Response
Organizations can call our crisis management team 24/7/365 via our Notification Line and be immediately connected with a team member who can help assess their situation and provide recommendations on what to do next, including whether to activate their emergency response plan.
Tailored to Your Industry & Crisis
Our crisis management services are flexible, scalable, and designed to address both large-scale emergencies and everyday disruptions that impact people and operations across various industries. We know that every industry faces its unique risks—and defines a crisis differently.
Your team responded immediately to our call organizing the people and the systems we needed to manage our crisis communications. Time differences are always a challenge when working with international properties, but (FEI’s Crisis Management) team provided round the clock support. They impressed us all with their responsiveness their expertise and most importantly their compassion.
Privacy is protected.
All contact is confidential, HIPAA-compliant, and secure.
Frequently Asked Questions
What qualifies as a “crisis” that AllOne Health can help with? What types of incidents are covered?
At AllOne Health, a workplace crisis is any unexpected event that significantly impacts individual well-being, business continuity, or organizational reputation. AllOne Health supports organizations during both natural and man-made critical incidents, including severe weather, wildfires, public health outbreaks, active threat situations, terrorist incidents, and transportation-related emergencies. During these events, AllOne Health’s crisis management team partners with internal response teams to provide immediate information, guidance, and human-centered support. Through the use of an emergency call center, AllOne Health manages the high call volume for organizations while maintaining a compassionate, personal connection with those impacted.
Can AllOne Health help us prepare before a crisis happens? What does preparedness planning include?
Yes. AllOne Health supports proactive crisis preparedness through consultation, plan review, response team assessment, planning, and training designed to help organizations strengthen readiness before an incident occurs. Preparedness support includes best practices for crisis response strategies, leadership and response teams training, policy and protocol alignment, and scenario-based drills and exercises. These services help organizations clarify roles and responsibilities, improve communication pathways, and establish effective escalation procedures. By focusing on practical readiness and organizational resilience, AllOne Health helps employers reduce risk and respond more effectively during high-impact events.
What support does AllOne Health provide during a crisis?
AllOne Health provides comprehensive crisis management support focused on the human, operational, and communication needs of organizations during critical incidents. Services include an emergency inquiry center, crisis communication support, Psychological First Aid, family reunification and survivor support, humanitarian support services, business continuity planning, and incident response guidance. These integrated services are designed to support members, leadership, and response teams while helping organizations navigate complex, high-stress situations.
How does AllOne Health help with business continuity and getting operations back to normal after a crisis?
AllOne Health supports business continuity by addressing the human impact of a crisis while providing consultation and coordination support to leadership and response teams. Recovery efforts begin once immediate threats to safety have subsided and continue beyond the emergency phase to help restore critical business functions and manage stabilization efforts. Services include consultation with response teams and leadership, coordinated communication support, and post-incident recovery planning. By supporting both individuals and operational teams, AllOne Health helps organizations move toward recovery while maintaining workforce stability.
Can AllOne Health help organizations that don’t have an existing crisis plan? Can you help us build one from scratch?
Yes. AllOne Health partners with organizations to develop crisis response frameworks and protocols. Our crisis management team will collaborate with leadership teams to assess risk, provide guidance on industry best practices, support response teams training, and align crisis response efforts with the focus on the individuals impacted by the critical event. This collaborative approach helps organizations establish practical, scalable crisis response structures that reflect their culture, organizational needs, and risk profile.
How does AllOne Health integrate crisis management with our existing EAP and other wellness benefits?
AllOne Health integrates crisis management services with existing EAP benefits by providing immediate and follow-up support for impacted individuals and response teams. Crisis Support Services may involve one-on-one meetings with staff and group debriefings to help normalize reactions, reduce the risk of long-term adverse effects, and support emotional recovery following an incident. Support can be delivered virtually or in person, and AllOne Health works collaboratively with HR and internal support teams to connect members to ongoing organizational resources as needed.
Join AllOne Health’s Crisis Responder Network
We’re building a network of skilled professionals ready to support organizations during critical moments.