AllOne Health has received a 2026 MarCom Platinum Award for the launch of the next-generation AllOne Health Member Portal and AllOne Health App. MarCom Platinum is the program’s highest honor, recognizing work that exceeds industry standards in quality and effectiveness. The award, given in the Product Launch category for strategic communications, recognizes the campaign that introduced members to the new platform and helped them get started with confidence.
For the organizations AllOne Health serves, the recognition reflects something more practical: the support included in their Assistance Program is now easier for members to find, open, and use.
One Front Door with Many Ways to Access Support
The new platform brings a member’s full Assistance Program together in one place, with In-the-Moment support available 24/7. A single account works across both the member portal and the app, so members can choose how they connect, online or right from their phone.
Depending on their organization’s program, members can:
- Call, use live chat, or chat with Izzy, an AI navigator that guides members to their benefits and the right support
- Submit a request for services or schedule a counseling session with a licensed counselor
- Request Work-Life resources and referrals for parenting, Elder Care, education, housing, and more
- Access legal, financial, and wellness resources, including legal forms, whole health articles, and self-assessments
- Start self-guided Cognitive Behavioral Therapy for stress, anxiety, and related concerns
The platform is available in English, Spanish, and French, meets WCAG 2.1 AA accessibility standards, and is HIPAA compliant.
“The member experience is where an EAP proves its value. We designed every step, from first login to the support a member chooses, so that reaching support feels simple, personal, and immediate. That is the experience our members now have, and it is the experience every person deserves,” shares Mike Monahan, VP of Sales and Marketing, AllOne Health.
Results That Show Members Are Connecting
The launch campaign used a promotional flyer, a landing page, and a launch video to explain what changed and how to sign up. The campaign was a collaboration across AllOne Health’s Marketing, IT, and Member Services teams. Since the platform launched in December 2025, members have responded:
- 94,000+ new member account registrations
- 19,000+ client organizations onboarded to the new platform
- 80% increase in user registration over the prior platform
Registration is the first step toward using support. Once members have an account, help with stress, family needs, or a legal question is a login away when they need it.
“When we brought 17 organizations together as AllOne Health, we made a promise: help will be there the moment someone needs it,” explains Keith Wasley, President and CEO of AllOne Health. “This platform delivers on that promise for members, and our new Client Hub extends it to the organizations we serve. As we expand continuity of care, every person who reaches out will be supported from first contact through every step that follows. Our vision is simple: support that is always within reach, for every person and every organization we serve.”
Thank You to the People Behind the Launch
This recognition belongs to many people.
The marketing team led the award-winning launch campaign, creating the flyer, landing page, and video that helped members understand what changed and get started.
The development team built the app and designed the experience inside it, making a full range of services simple to navigate with members in mind at every step.
The team that cares for AllOne Health’s clients every day guided them through the transition and continues to help them get the most from their programs.
Clients make this work possible. Their trust and feedback guide what AllOne Health builds, and their partnership brings better access to support to their people.
See the AllOne Health Member Portal
AllOne Health will continue to invest in technology, accessibility, and the member experience so every member can reach the right support, in the moment it matters.