To our members across Texas, we know the recent flooding has brought overwhelming grief, loss, stress, uncertainty, and disruption. Please remember—your AllOne Health Assistance Program is here to support you. From emotional counseling and stress management to practical resources and referrals, we’re ready to help you and your loved ones.
Your AllOne Health Assistance Program can help with:
1. Confidential Counseling & Crisis Support.
Members can access no-cost, confidential counseling for trauma, stress, anxiety, grief, and any other concerns or coping challenges in the aftermath of this tragedy. The Assistance Program also provides referrals for specialized help: financial advisors, legal aid, childcare, eldercare, and more
2. Emergency Referrals & Basic Needs Assistance
Our team of professionals can provide referrals and resources for local shelters, food, clothing, temporary pet boarding, and financial support during displacement or crisis.
3. FEMA Disaster Assistance
Following the disaster declaration for Kerr County—and expanded response statewide—FEMA is assisting with housing, debris removal, temporary rental aid, and other recovery grants. To apply or learn about eligibility:
- Visit DisasterAssistance.gov or download the FEMA App
- Call the FEMA Helpline: 1-8006213362
4. State-Level Resources (TDEM & TWDB)
- Texas Division of Emergency Management (TDEM): Provides statewide recovery coordination, shelter locations via 211 Texas, and the iSTAT damage-reporting tool.
- Texas Water Development Board (TWDB): Offers flood mitigation grants and infrastructure funding through various state and federal programs.
5. Texas Bar Legal Aid Hotline
For assistance with replacing legal documents, contractor and insurance issues, price-gouging complaints, landlord/tenant problems, and FEMA disputes, call the toll-free State Bar of Texas Legal Hotline at 1-8005047030 (English, Español, Vietnamese).
6. Texas RioGrande Legal Aid (TRLA)
If you’re in TRLA’s service area—including central and southern Texas—this nonprofit offers free legal support with insurance claims, FEMA appeals, document recovery, landlord disputes, and consumer protection.
7. Red Cross & Local Community Resources
The American Red Cross is operating shelters, feeding stations, and offering disaster mental health services and family reunification aid. Other local nonprofit groups (like Cajun Navy volunteers) may assist with rescue efforts, cleanup, emergency supplies, and rebuilding.
Emergency Resource Links
| Resources | Contact |
| FEMA Disaster Assistance | 8006213362 or DisasterAssistance.gov |
| 211 Texas | Dial 211 for shelter, meals, and local support |
| State Bar Hotline | 1-8005047030 (multilingual) |
| TRLA | Visit TRLA.org or call local offices |
| Red Cross | Check local Chapter or RedCross.org |
Steps to Take
- Reach out to your AllOne Health Assistance Program for emotional & mental health support and emergency resource referrals.
- Apply with FEMA if your county is part of the disaster declaration.
- Contact 211 Texas for immediate needs (housing, food, repairs).
- Seek legal aid via State Bar or TRLA if needed.
- Tap into local charitable support, like Red Cross shelters and volunteer relief groups.
Your Assistance Program is here to help 24/7/365. Services are free, confidential, and available to you and your family members by phone or online. To learn more, contact Member Support.
