Many people have faced a challenging work situation or have had to deal with difficult clients at some point. A raised voice, making unreasonable demands and verbal threats are all warning signs that can potentially lead to aggression. Dealing with a difficult person not only drains employees emotionally but can affect physical well-being as a result of prolonged stress. This training focuses on coping with difficult people as well as learning how to identify, prevent and respond to aggressive behavior in the workplace.