AllOne Health is pleased to introduce “Live Chat.” Instead of calling their Assistance Program, this new feature allows our customers to reach out for support by messaging us.
Customers can access Live Chat from their online member portal or mobile app. This service is available weekdays between 8 a.m. and 5 p.m. EST.
Live Chat connects people to the same intake specialists that answer our phones. Unlike a chatbot, these professionals have the experience, education, and empathy to guide customers to the support they need, whether it’s providing helpful information, resources or referrals for counseling.
“Many people today prefer messaging over talking,” explains Keith Wasley, president and CEO at AllOne Health. “Live Chat enables our customers to carry on a conversation using a method that’s comfortable for them. It’s one more way we’re breaking down barriers and improving access to care.”
AllOne Health is committed to delivering “care your way.” In addition to Live Chat, customers can access their Assistance Program 24/7/365 via their toll-free phone number, online member portal, or mobile app. The member portal and app also provide easy access to helpful information and resources, including online request forms. Customers can request in-person or virtual counseling sessions.