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By Jill Hinrichs, Leadership and Team Development Coach, AllOne Health
Conflict is often seen as something to avoid, but what if we shifted our perspective? What if, instead of dodging tension, we embraced it as a powerful tool for growth, innovation, and stronger relationships?
I recently found myself in the middle of a conflict, and I’ll admit—I didn’t handle it well. I got caught up in the moment, reacting defensively, raising my voice, and walking away emotionally drained. Afterward, I couldn’t stop replaying the interaction in my head. Who was that? Why did I react that way? I know better!
Then it hit me: I don’t get enough practice handling conflict. Like many people, I’ve spent years avoiding it. But here’s the reality—conflict is normal, and it can actually be a good thing.
From Conflict Avoider to Proactive Problem-Solver
Since that uncomfortable moment, I’ve committed to addressing tension head-on. Instead of avoiding difficult conversations, I now recognize them as opportunities to strengthen trust, improve decision-making, and foster collaboration. And the results? Transformational.
- My team is more open and trusting.
- We make better decisions because we actively seek out different perspectives.
- Creativity and innovation are flourishing because people feel heard.
How to Create a Conflict-Resilient Culture
If you want to normalize conflict—whether for yourself or within your organization—here are three tips for getting started:
1. Acknowledge That Conflict is Normal
Say it out loud: Conflict is a natural and necessary part of teamwork. When we recognize that tension is not a failure but an opportunity, we shift from avoidance to engagement.
2. Establish a Framework for Addressing Tension
Having a clear process helps teams navigate conflict constructively. Here’s a simple framework:
- Identify the tension – What is really causing the conflict? Take time to reflect before reacting.
- Understand different perspectives – What are others experiencing? Journaling or perspective-taking exercises can help.
- Define your goal – Are you trying to complete a project, improve a relationship, or gain alignment? A clear goal leads to a productive conversation.
- Address the tension – Engage in open, honest dialogue with a focus on solutions.
3. Use Practical Conflict-Resolution Exercises
Here are three techniques to help teams navigate conflict effectively:
- Root Cause Analysis – Dig deeper into the issue by asking “Why?” five times to uncover the true source of tension.
- Continue/Start/Stop Exercise – Ask team members: What should I continue doing? What should I start doing? What should I stop doing?
- Nonviolent Communication – Use a structured approach: “I feel [emotion] when [specific action] happens. My request is [solution].”
The Payoff: Less Stress, Better Results
Our natural instinct is to avoid conflict because it feels uncomfortable. But when we lean into it, we reduce stress, find solutions faster, and prevent escalation.
If you’re ready to build a conflict-resilient culture within your organization, let’s talk. Our Creating a Conflict-Resilient Culture Program provides the tools and strategies you need to transform tension into a catalyst for growth.
Interested? Let’s connect.
