Mental Wellbeing Program
Guide for Leaders
Provided by 
and powered by AllOne Health
Understanding the Mental Wellbeing Program
The Mental Wellbeing Program provides free and confidential mental health counseling for coworkers and their families to help address the issues that impact their personal and work lives. This mental health benefit is provided by Kwik Trip and powered by AllOne Health.
- Coworkers have up to ten (10) counseling sessions per issue.
- Coworkers, their spouses, dependents, and immediate household members are eligible.
- Counseling is completely confidential and protected by HIPAA.
- There is no cost to coworkers or their families to use the program. Kwik Trip sponsors this benefit.
- In-person, telephonic, and video counseling is available (depending on location).
There are three ways that coworkers can access the benefit: self-referral, informal referral, and formal referral.
Self-referral
A self-referral occurs when a coworker seeks out the Mental Wellbeing Program on their own to help address a mental health concern. You do not need to take any action in these cases and won’t know when a coworker uses the benefit through self-referral unless they tell you. Regularly reminding coworkers about the program can help encourage them to self-refer when needed. This is the most common way that coworkers and their families access the benefit.
Informal Referral
An informal referral happens when a leader becomes aware of a personal issue affecting a coworker and encourages the coworker to reach out to the Mental Wellbeing Program for help. You might consider this option if a coworker shares about the death of a loved one, an illness in the family, or another personal struggle. It’s a great way to show that you care. You do not need to take any further action, and the choice to use the program is entirely up to the individual. Again, you will not know if the coworker uses the benefit unless they tell you.
Formal / Mandated Referral
A formal or mandated referral occurs when leadership identifies performance problems and refers the coworker to the Mental Wellbeing Program to address the issues impacting performance. It’s often part of a performance improvement plan. You, the leader, are still responsible for managing the coworker’s performance. For more information or to set up a mandatory referral, contact Kwik Trip’s Talent Operations Team.
Communicating the Benefit to Coworkers
Regularly sharing information about the Mental Wellbeing Program with coworkers is one of the greatest drivers of benefit utilization. It’s about making sure that the Mental Wellbeing Program is top of mind when coworkers and their families have a need. We want to provide you with tools and strategies to make promoting the benefit simple and easy within your organization. There are a number of tips and resources highlighted below for you to use, and we recommend that you try a few to see what works best for your workplace.
Three important things coworkers should know about the program:
- Counseling is confidential (HIPAA protected) and Kwik Trip won’t know who uses it.
- The program is 100% free for them, their spouse, dependents, and immediate household members to use.
- To schedule an appointment or access services, call 1-800-222-8590.
Mental Wellbeing Program Guide for Coworkers Webpage
For a digital resource that provides the must-know information for coworkers, look no further than the webpage guide. It covers the basics of the Mental Wellbeing Program with an explainer video, step-by-step guide to using the benefit, FAQ, and contact details.
Promotional Materials for Coworkers
The following resources are designed to help you communicate the Mental Wellbeing Program to your coworkers and their eligible family members.
A Note to Leaders
You play a very important role in normalizing mental health within the workplace and supporting use of the Mental Wellbeing Program. You are often one of the first to notice when a coworker is struggling or in need of additional support, which gives you the opportunity to show you care and help them. At times, it may be uncomfortable, but it can also be rewarding to be an advocate for mental wellbeing and create ripples of good mental health.
Remember that the Mental Wellbeing Program isn’t just for coworkers. As a leader, it’s important for you to take care of your mental health, too, and the Mental Wellbeing Program can assist. Plus, first-hand experience with the program can help you understand and promote it better.
Call 1-800-222-8590
Have additional questions about the Mental Wellbeing Program? Ready to schedule a counseling appointment with a counselor through the Mental Wellbeing Program? Need in-the-moment mental health support? We’re here to help you.
In-the-Moment Support: Available 24/7/365
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