Backing The Badge Assistance Program
If you are dealing with issues that may affect your personal life or work, the Assistance Program can quickly connect you to experienced professionals.
Simple to use. Confidential. 24/7.
Mental Health Counseling
When overwhelmed with personal, work or life stressors, counseling can be a lifesaver. Our master’s level counselors support you and your household members.
Work/Life Resources
Navigating the challenges of life, while handling the demands of your job can be stressful. We provide referral services and consultation to assist with gaining resolution to everyday hurdles.
Member Portal & App
Giving you access to services via telephone, chat and video, personalized content and activities, shopping discounts and more!
Available in English, Spanish and French.
Backing The Badge Assistance Program (844) 871-3577
A FREE program offered by your employer, organization or institution that is available to you and your family offering access to confidential, professional support, 24 hours a day, 365 days a year. When calling you will speak with counselors that are qualified masters/doctoral level professionals.
Live, Immediate Assistance
Call toll-free, 24/7: (844) 871-3577. Includes unlimited phone consultation with a licensed mental health professional.
Counseling Services
Complimentary face-to-face or online counseling sessions per person, per occurrence. (contingent upon eligibility requirements)
Personal Assistant
Our Personal Assistant acts as a concierge service to help with travel, entertainment, child care, and elder care. We understand that life is busy and we’re here to help you balance work, life and well-being.
Legal Assistance
30 minute complimentary appointment including general advice and guidance, discounts for most on-going legal services, 24 hour emergency services; access to legal providers after-hours/weekends in the case of being arrested/jailed.
Member Portal & App
Telephone, chat and video access, personalized content and activities, shopping discounts and more! See below for more information on MyLifeExpert.com.
Financial Services
Complimentary consultation with financial counselors and educators.
Comprehensive Member Portal & App
Gives you access to thousands of up-to-date, topic-related articles, videos, podcasts, calculators and webinars. Related to Family & Education, Health & Wellness, Financial & Legal, Career, Everyday Living & more... Available in English, Spanish and French.
When creating your account for the first time you will need your company code.
Frequently Asked Questions
- What happens when I call Backing The Badge for assistance?
Regardless of when you call (day or night), you will speak with a mental health professional who can provide you with the support and guidance to navigate your present situation. Authorizations for counseling and other resource referrals are coordinated by our Triage Counselors during normal business hours (Monday through Friday). They will identify a network provider that is suited to meet your needs, answer any questions you may have about the counseling process, and follow up to make sure your needs have been met and you do not need any further assistance.
- Will my employer know when I use the program?
All services are confidential and governed by federal and state laws. Information will not be shared without your consent or as mandated by law. Using the program will not affect your job security or advancement and all organizational policies and procedures remain in effect.
- Who pays for the program?
The SandCreek Assistance Program is available to you free of charge, courtesy of your employer or organization.
- Who may use the program?
All eligible employees, household members, dependents in and away from home, and parents/parents-in-law are eligible to use any of the Backing The Badge services.
Please note: Authorizations for counseling services are made available based on when counseling services were last used and what issue previous services were used for.
Please call Backing The Badge to determine your eligibility. Certain professional treatment services, such as medical care, psychiatric service, long-term counseling/
psychotherapy or testing are not included in the EAP offerings. In the event that such services are needed, refer to your health care plan for an explanation of covered
services. If you are experiencing a life-threatening situation, please call 911 or immediately go to an emergency room.